Service Desk Practitioners Forum

Child CI's question

Peter Dent
Outstanding Contributor.

Child CI's question


The built in views of HPOV have me confused again!

Please see the attached JPEG of the Child CI section of the Config Item form.

Where is that view defined because I need to edit it.

This is SD 4.5, SP17 by the way.

Mike Abes
Regular Contributor.

Re: Child CI's question

Go to Administrator Console.

Then select "Presentation" -> "Views" -> "CI Component" -> "Child CIs".

I think that this is what you are looking for!
George M. Meneg
Acclaimed Contributor.

Re: Child CI's question


Also have a look at if you want to have more than one views and been able to export the views.
menes fhtagn
Peter Dent
Outstanding Contributor.

Re: Child CI's question


I think I've been down this road before.

But have a look at the attached Word doc with screen shots. The thing is the view I have defined as Child CIs doesn't match what is shown on the form when its in use, why not?

George, thanks for the link, I've already seen that, you showed it to me previously. Its a great tip though. The only downside is that you can't rename the shortcut that is created. It defaults to the name of the entity you link to. If its a shortcut on the Shortcut bar it would be nice to be able to name it whatever you want.