We are using Service Desk 4.5 servicepack 31. On several occasions we have had problem with people entering incorrect IP addresses with a CI. Is there a way to check for a properly formatted IP address in a UI rule? The check is something like:
if not null, must be 4 parts delimited by a period each part must be 1-3 digits each part must be from 0 - 255
Or you can still use a UI rule, have a web server do the check, return a certain value to a field and have another UI rule execute before the CI is saved to warn the user the IP address is formatted incorrectly.