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Checklist Unavailable

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Stephen Ellis_2
Super Collector

Checklist Unavailable

I can't determine if something is wrong or if this is by design.
When our users create a new service call they cannot select Checklist Wizard from the Actions menu. We can trigger it from the Classification using UI rules and the users can select it from the Actions menu in an existing Service Call just not when creating a new one. The Checklist wizard is included in the Role.
We are still on SD4.5 SP6.
Can anyone confirm that this is how it works or any idea of what could be incorrectly configured?
thanks
Stephen
6 REPLIES
Jonathon Druce
Honored Contributor

Re: Checklist Unavailable

Can the System admin user trigger it on a new Service Call?
Stephen Ellis_2
Super Collector

Re: Checklist Unavailable

The Sys Admin has full use of it on new and existing calls. But no other roles. The checklist wizard is definitely included in the roles being tested.
Jonathon Druce
Honored Contributor

Re: Checklist Unavailable

Are these accounts in multiple roles? If so do all the roles have access?
Stephen Ellis_2
Super Collector

Re: Checklist Unavailable

Testing with single roles to rule out possibility of cross contaimination.
Ruth Porter
Honored Contributor

Re: Checklist Unavailable

Hi Stephen,

This was cured in SP12, see http://openview.hp.com/ecare/getsupportdoc?docid=ITSM007014

Hope this helps

Ruth
http://www.teamultra.net
fplopez
Regular Collector

Re: Checklist Unavailable

Did you check if you relate the wizard with the role?

regards
//Add this to "OnDomLoad" event