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Changing the Service Call ID format

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Sharon F. Santi
Collector

Changing the Service Call ID format

Hi,

One of the client requirements is to be able to modify the Service Call ID format, say ABC000 and appending..is it possible?

Thanks,
Sharon
3 REPLIES
Ruth Porter
Honored Contributor
Solution

Re: Changing the Service Call ID format

Hi Sharon,

You can do this by activating a custom text field and having a UI rule which uses the concatenate function to set it.

If you have any calls that can be set up via email or web you will also need a DB rule.

Hope this helps

Ruth
http://www.teamultra.net
Sharon F. Santi
Collector

Re: Changing the Service Call ID format

Hi Ruth,

Thanks for the prompt response. So this means, I have to create a second customized field that will hold the concatenated value of the first customized field + Service Call ID field. Then, i can also search service calls base from the newly created field. Am I right?

Thanks,
Sharon
Mark O'Loughlin
Honored Contributor

Re: Changing the Service Call ID format

Hi,

that is correct.You will be able to search on the new field.

Bear in mind that the relationship to the other items (i.e. supports requests related to Problems) wil be based on the default ID value and not the new id format that you have created.
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