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Changing Unlimited Sessions and Max Logins

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Sharon Albertone
Super Contributor.

Changing Unlimited Sessions and Max Logins

Is there an easy way to change the max logins and uncheck the unlimited sessions for several operators in HP Service Center 6.2.4? I believe that these settings were carried forward from our old system and I would like to change about 300 records easily.
2 REPLIES
Alok Shrotri
Honored Contributor.

Re: Changing Unlimited Sessions and Max Logins

Hi Sharon,

If you can identify these record by doing a search, you can achieve this.

1. Search these records to get a list.
2. Go to Detail options and click on Update.
3. Check/Uncheck Unlimited sessions box and set max logins and click Simple Update.

I would suggest to try this on test system first or with limited no of records say 5.

If you can ask SC related queries in the SC forum, you have more chances of getting faster and accurate responses. Link below.

http://forums11.itrc.hp.com/service/forums/categoryhome.do?categoryId=695

Cheers,
Alok
Sharon Albertone
Super Contributor.

Re: Changing Unlimited Sessions and Max Logins

Thank you so much for your quick reply. We're new to supporting this tool and this was our first posting. We were able to make these changes quite easily with your instructions. Thank you also for directing me to the right forum for posting questions.