Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Changing Default Mail content of Approval

SOLVED
Go to solution
Highlighted
Akies
Occasional Visitor

Changing Default Mail content of Approval

Hi,

When we need to approve any item then an auto mail goes to to approver.I want to change the mail contents.How can I do this?

Regards,
Akhil
2 REPLIES
jamxav
Regular Collector

Re: Changing Default Mail content of Approval

Hi Akhil,

Go to Admin Console / Presentation / Localized Text / English; sort by Localizable item Key; check all items starting with EmailApproval*; i.e.,look for the entry "An Approval task for %1 %2 has been assigned to you." You can change the subjet of the email being sent.

Regards,

Diego
Judit_Pongracz
Super Collector
Solution

Re: Changing Default Mail content of Approval

Hi Akhil,

if I remember well, the maximum you can do is that you change the subject, but you cannot change the body text of the message. What you can do is that you disable sending this message, and create a rule-based automation for it.

Judit
//Add this to "OnDomLoad" event