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Changeing time in hp service desk 5.10

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jodie123
New Member.

Changeing time in hp service desk 5.10

How can I change to time in HP Service desk 5.10. I've just realised all calls are out by an hour and will have been like this since the clocks went forward.
2 REPLIES
The Pike
Acclaimed Contributor.

Re: Changeing time in hp service desk 5.10

Jodie,

It's possible your system has not been updated with the latest patches.

Check here first:
US Daylight Saving Time (DST) Changes in 2007
http://support.openview.hp.com/selfsolve/document/KM100270

Make sure both server and client machines are up-to-date with OS and Java timezone updates.

Hope that helps. Points are welcome!

The Pike
Venkatesha_1
Outstanding Contributor.

Re: Changeing time in hp service desk 5.10

Hi,

Check the system date/time.

if it is not propert. Stop the SD application server, change the time to correct one and then start the SD application server.

This should resolve the problem.

Also check if there are any DB rules / UI rules are changing the date/time.

Venky.