Service Desk Practitioners Forum
cancel

Change

Highlighted
CA1501973
Honored Contributor.

Change

Hi,

System handle is SD 4.5 with SP 20 on windows platform.

I have a change module in place. Whenever our change manager needs opinion for any change request, CM selects CAB memebers from the workgroup of CAB for their opinion. Mail notification goes to selected CAB members using e-mail templates defined in Admin tool.

Now it has been observed that one selected CAB member can give openion number of times even though he / she has already given an opinion.

Opinion is given viw web page only.

Can we put restriction on only one CAB member can give opinion only once for one change request?

Regards,
Crystenia
1 REPLY
CA1501973
Honored Contributor.

Re: Change

Hi,

Request for an update on this.

Regards,
Crystenia