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Change the WorkOrder view in a Service Call, Incindent, Change Form.

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Anrefsah
Frequent Contributor.

Change the WorkOrder view in a Service Call, Incindent, Change Form.

I need some help to change the WorkOrder view inside a form, e.g. Service Call or Change.

By default this view only shows me the ID, Description and Status av an related WorkOrder. I also want the information about the assigned workgroup and assigned person to the WorkOrders.

I have tried to find the correct view in HPOV\Presentation\View.
Tried to change the View Work Structure, but this wasn't the correct view.
4 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Change the WorkOrder view in a Service Call, Incindent, Change Form.

Hi,

can you right click the WO view within the SC form and choose to customise it? If so you can add the fields you want to see that way.
Anrefsah
Frequent Contributor.

Re: Change the WorkOrder view in a Service Call, Incindent, Change Form.

Hi

When I opens the properties for WO in the Service Call form designer, I just can change the Label text.
Not the view it self.

Mark O'Loughlin
Acclaimed Contributor.

Re: Change the WorkOrder view in a Service Call, Incindent, Change Form.

Hi,

just open in the form as a normal user would (not in designer) and change it that way.
Anrefsah
Frequent Contributor.

Re: Change the WorkOrder view in a Service Call, Incindent, Change Form.

If I right click the toolbar, I can just choose "Ascending", "Descending", "Group" and "Find".
If I right click inside the table, nothing happens. Tried also to left and right click the tab and the heading "WorkOrder" but nothing happens.