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Change template with workorders

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NMOLL
Respected Contributor.

Change template with workorders

Hi guys,

I'm creating some change templates in our service desk 4.5 (SP23) environment.

I have problems with a template with related work orders. The work orders has to be completed in a sequence except the last step.

It should work like this:

Work order 1
Work order 2
Work order 3
Work order 4, Work Oder 5, work order 6

Meaning when work order 3 is closed, you can start on both work order 4, 5 and 6.

Is this not possible?
2 REPLIES
George M. Meneg
Acclaimed Contributor.
Solution

Re: Change template with workorders

The way OVSD is implemented you cannot do that (see http://openview.hp.com/sso/ecare/getsupportdoc?docid=ITSM007082)
Chained work orders are created from last to first and two work orders can't point to the same predecessor (through templates).

There are two options, autowo and sd_event went work order 3 is closed to create the last three work orders.

You can find autowo in the \api directory where you extracted the service pack.
menes fhtagn
NMOLL
Respected Contributor.

Re: Change template with workorders

Thanks buddy, just what I needed.