I am working with Service Desk 4.5 SP24. I am redesigning IC's form to add fields for HW characteristics. But my problem is that fields occupy a lot of space, I would like that it was more little. I attach some images about this question, and as it is what I want it.
This is one of the most often complained about things and unfortunately what you want is not possible - at least now. I mean there is probably no chance HP will do anything about it but when you sign SD 4.5 open source petition it may be possible to do something: http://www.petitiononline.com/HPOVSD45/petition.html
If you do not want to wait and it is critical for you I can have a look what could be done - please send me an email to email@example.com