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Change shortcut name?

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Carlos Castaned
Regular Contributor.

Change shortcut name?

Hi

We are going to start working with the "Incident" module on our HPOV SD 4.5 system.
To avoid misunderstanding with the ITIL term "incident", which can be applied as a service call category, we want to change the Incident shortcut name to System Incidents.
Can't find out how to do this. Any idea?

Thanks in advance!

Carlos Castaneda
Nynas Petroleum
2 REPLIES
Christian Nilss
Super Contributor.
Solution

Re: Change shortcut name?

Hi Carlos,

Do an advanced find (F2) and search for "Incident" within Label Text. Then double click
at the row that say (col1)Incident (col2) Incident and check that the Label category is "Application".
Change the label text to "System incident" and then save&close. Restart client application to get the new configuration...

Hope this will help!

Regards
Christian Nilsson, DD
Carlos Castaned
Regular Contributor.

Re: Change shortcut name?

Bulls eye Christian!

Thanks

Carlos Castaneda