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Change in view fields of related Change and Incidents

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M Kumar
Collector

Change in view fields of related Change and Incidents

Hi All,

We can see related Change / Incidents / Service calls in Configuration items by going to Changes/Incidents Tab, can we modify fields(Add/Remove) here and how?
Attached is the screen shot

Thanks,
Manoj
3 REPLIES
The Pike
Honored Contributor

Re: Change in view fields of related Change and Incidents

Most views in Related items tabs cannot be edited.

See this Known Problem document:

Setting filter for related CIs is not possible for system views
http://support.openview.hp.com/selfsolve/document/LID/ITSM007252

Re: Change in view fields of related Change and Incidents

Hi Manoj,

For related Changes / Problems / Incidents / Service Calls, the view shown is the user's default view for the item. So if a user's default Change view is "All Open Changes", the fields displayed in a Related Changes view will be the fields specified in the "All Open Changes" view.

So, ensure your default view for Incident has the fields you wish to see in the Related Incident view. But be aware if a user has changed their default view to something else (eg Incidents grouped by Status), that is the view they will see when looking at Related Incidents.

Hope that helps,
Lisa
M Kumar
Collector

Re: Change in view fields of related Change and Incidents

Hi Lisa Denison,

Thanks for providing solution, it has resolved my issue..Great!!!

Pike, Thanks to you also for giving your valuable time..

Manoj...
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