Service Desk Practitioners Forum
cancel

Change an Work Orders Rules

Highlighted
Sonia Urbaneja
Honored Contributor.

Change an Work Orders Rules

Hi all,

I want to know if it is possible to create a DB rule, in this way:

Then the status of a Change is "Rejected", then the Status of "related" Work Orders passes to Closed (for example).
Thanks,

Sonia.
5 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: Change an Work Orders Rules

Hi Sonia,

Yes: use a DB rule

When Chnage is modified
where Status(*) is Rejected
Action:
Update data, check the "Select a related item" box and select "work orders from the drop down on the right
Then select status and the value you wnat to set.

Hope this helps, Ruth
http://www.teamultra.net
Sonia Urbaneja
Honored Contributor.

Re: Change an Work Orders Rules

Thanl you very much.

I didn´t see the check box =8^O

Best Regards,
Sonia.

I will give you some points (don´t worry)
Mark O'Loughlin
Acclaimed Contributor.

Re: Change an Work Orders Rules

Hi,

are you creating a DB rule? The check box is available for DB rules.

Post a screenshot so we can see where you are missing the checkbox.
Sonia Urbaneja
Honored Contributor.

Re: Change an Work Orders Rules

Yes, it is a Db rule.

Sorry for my despite.

Regards,
Sonia.
Ruth Porter
Acclaimed Contributor.

Re: Change an Work Orders Rules

Hi Mark,
I think she means she hadn't noticed the checkbox rather than it is not there.

English is not her first language but her's is certainly better than my spanish!

Regards, Ruth
http://www.teamultra.net