Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Change Staus won't change

SOLVED
Go to solution
Highlighted
nkhan
Super Collector

Change Staus won't change

After a change has been implemented or needs to be closed, changing it from the approved field won't happen. If you select a different status and save and close nothing happens! (the call goes back to approved can't change the status

the UI rule below is set to update status when voting complete...
"Before the item is saved
where Approval;Approval Status equals Voting complete
Update Status when Voting completed (Update Data) Status set to Approved"

3 REPLIES
Mark O'Loughlin
Honored Contributor
Solution

Re: Change Staus won't change

Hi,

can you change the rule to "When a value has changed " so that it fires on the field being changed instead of all the time on saving the call. Set "Approval;Approval Status equals Voting complete" to trigger the rule

"When a value has changed
where Approval;Approval Status equals Voting complete *
Update Status when Voting completed (Update Data) Status set to Approved"
nkhan
Super Collector

Re: Change Staus won't change

hi mark,

many thkanks it now works
nkhan
Super Collector

Re: Change Staus won't change

Marks response fixed it
//Add this to "OnDomLoad" event