Service Desk Practitioners Forum

Change Request Approval

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Bob Greenwald_1
Regular Contributor.

Change Request Approval

Is there anyway to set a default forthe number of approvers required and/or the approval status fields
Ruth Porter
Acclaimed Contributor.

Re: Change Request Approval

Hi Bob,

Before you can set the number of approvers and the status other fields in the approval area must be there. In particular, the Iniator must be set for any approval field to be enabled and you cannot set number of approvers required till you have some approvers set.

So experiment with rules which set what want triggered by Initiator being set.

I have in the past for a standard change used a template to set them by having a known initiator and approval group but that was several years ago so I have idea if it still works.

Hope something here helps