We need to send and email to stakeholders who want to be kept in the loop but are not needed to authorise any change. I can use the more tab and external email for 1 person but cannot use for any more. Any ideas how I would do this?
1. use custom field workgroup if it is not used yet and create workgroup for stakeholders. Send e-mail to workgroup. 2. Do it out side the Service Desk - we are using mailing lists for that. create mailing list for stakeholders and than you can use one e-mail address from Service Desk.