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Change More users

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Yvonne Duxfield
Regular Collector

Change More users

We need to send and email to stakeholders who want to be kept in the loop but are not needed to authorise any change. I can use the more tab and external email for 1 person but cannot use for any more. Any ideas how I would do this?
2 REPLIES
Anda Apine
Member

Re: Change More users

I can give you 2 suggestions:

1. use custom field workgroup if it is not used yet and create workgroup for stakeholders. Send e-mail to workgroup.
2. Do it out side the Service Desk - we are using mailing lists for that. create mailing list for stakeholders and than you can use one e-mail address from Service Desk.

I hope this helps,
Anda
Newbie SD Admin
Occasional Contributor

Re: Change More users

What version of SD?

I would built a smart action with the stakeholders placed in a distribution list. At any time you could use the action menu to send. Let me know if you need help building.
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