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Change Management

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ah12
Trusted Contributor.

Change Management

Hello,
Can anyone advise me of any external applications/tools that can be integrated with SD 5.0 in order to record & monitor all the changes pertaining to servers,erp software and IT infrastructure?

Thanks.
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Mark O'Loughlin
Acclaimed Contributor.
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Re: Change Management

HI,

using the sd_event command from other 3rd party tools lets you create items in OVSD i.e. change requests. If your 3rd party tool supports sending a command line you can have a change or workorder etc opened.

As a best practice you should record these changes are generated by a 3rd party tool to differentiate from the norally scheduled chanegs.