Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Change Management

SOLVED
Go to solution
Highlighted
ah12
Super Collector

Change Management

Hello,
Can anyone advise me of any external applications/tools that can be integrated with SD 5.0 in order to record & monitor all the changes pertaining to servers,erp software and IT infrastructure?

Thanks.
1 REPLY
Mark O'Loughlin
Honored Contributor
Solution

Re: Change Management

HI,

using the sd_event command from other 3rd party tools lets you create items in OVSD i.e. change requests. If your 3rd party tool supports sending a command line you can have a change or workorder etc opened.

As a best practice you should record these changes are generated by a 3rd party tool to differentiate from the norally scheduled chanegs.
//Add this to "OnDomLoad" event