Service Desk Practitioners Forum
cancel

Change Approval update

Highlighted
Gail D
Super Contributor.

Change Approval update

I have a change form with 5 workgroups w/each group having 2 persons as approvers. Only 1 person per workgroup is required to approve the change. My customer would like to receive an email or a custom field that shows which Workgroup/Person has approved the change. I looked into a DB rule to kick-off of email everytime the #ofApprovers changed??

Does anyone know how to do this?

thanks,
Gail
2 REPLIES
Mike Bush
Acclaimed Contributor.

Re: Change Approval update

Unfortunately the Approval Votes are down in a sub-record hanging beneath the Change and their data is not available to DB Rules. Your best bet would be to use a DB Trigger to set a custom field but I'm not supposed to tell you that.
Gail D
Super Contributor.

Re: Change Approval update

that is what I thought,

thanks for the response.