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Cant logon to SD

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Rachel_30
Contributor.

Cant logon to SD

One of my clients got problem logging onto Service Desk. Attaching the screenshot of the error. what is this error all about??
2 REPLIES
Misaq
Acclaimed Contributor.

Re: Cant logon to SD

Might be environment variable issue ?
Jonathon Druce
Acclaimed Contributor.

Re: Cant logon to SD

First look at the client settings. They should be OK. Next remove and re-install the Java Virtual Machine. (Java Runtime Environment or JRE 1.3.1)