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Cannot save some property settings in a chart view

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Judy Honan
Occasional Contributor

Cannot save some property settings in a chart view

When I create a new chart view via the system admin console (Tools/System/Presentation/Views/Service Call), some of the changes I make to the default property settings are not saved. If I close and re-open the service desk client the newly created chart view does not display as I intended. I have attached an image to help describe my problem. Has anyone else encountered this problem and/or have a suggestion to resolve this? Any assistance would be greatly appreciated.
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Ivan Sakharov
Frequent Visitor
Solution

Re: Cannot save some property settings in a chart view

Hi, Judy

This is a known bug of SD. This and some other issues don`t saved properly to chart views. We have SP19 but this problem is not solved yet. The only workaround is to use other reporting tool such as Crystal Reports.
Judy Honan
Occasional Contributor

Re: Cannot save some property settings in a chart view

Hi Ivan

Thanks for the prompt reply. Not what I wanted to hear, but what I suspected.
//Add this to "OnDomLoad" event