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Cannot delete template

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Luis Hernandez
Valued Contributor.

Cannot delete template

Hi

When I try to delete one template, Service Desk tells me I have some related Service Calls. I cannot find the "Template" field in the Service Calls to include in a form or to make an "update all". Is there another way to update this info?

Thanks in advance.
3 REPLIES
Ruth Porter
Acclaimed Contributor.
Solution

Re: Cannot delete template

Hi Luis,

Once you have saved a record you cannot alter the template and so you cannot remove the references and delte the template.

You can get round this by any or all of:
1. Remove the template from all roles that have access to it
2. alter its name to something like "DO NOT USE"
3. put it in a template category called "DO NOT USE"

Hope this helps

Ruth
http://www.teamultra.net
Robert S. Falko
Acclaimed Contributor.

Re: Cannot delete template

Luis,

Another trick is to put something like "Z-" at the beginning of the template name, so it falls at the end of the list.

-Josh
Luis Hernandez
Valued Contributor.

Re: Cannot delete template

Not totally solved, but used workaround.

Thx!