Service Desk Practitioners Forum
cancel

Cannot connect to and shutdown OVSD

Highlighted
Guillaume Caron
Contributor.

Cannot connect to and shutdown OVSD

Hello Everybody,

I have a problem with an OVSD AS.
After an uptime of 24 hours, no one can connect to it, and when I call /sbin/init.d/hpovsdserver stop, it doesn't shutdown.

All I can do is killing its process, and run /sbin/init.d/hpovsdserver start, and everything is OK. But, the next day, the same phenomenon appears again.

Moreover, there is a lot of java exceptions in the logserver.txt, starting with "Unable to deserialize an array of objects", like this :

com.hp.ifc.io.AppStreamException: Unable to deserialize an array of objects.
at com.hp.ifc.io.AppStreamer.readValue(Unknown Source)
at com.hp.ifc.rep.rules.AppAbstractRuleInfo.load(Unknown Source)
at com.hp.ifc.rep.rules.uirules.AppUIRuleInfo.load(Unknown Source)
at java.lang.reflect.Method.invoke(Native Method)
at com.hp.ifc.io.AppStreamer.readValue(Unknown Source)
at com.hp.ifc.io.AppDataStream.readObject(Unknown Source)
at com.hp.ifc.util.AppUtilities.serializedStringToObject(Unknown Source)
at com.hp.ifc.bus.AppSrvRepository.loadInfos(Unknown Source)
at java.lang.reflect.Method.invoke(Native Method)
at com.hp.ifc.bus.AppSrvDispatch.invoke(Unknown Source)
at com.hp.ifc.bus.AppSrvDispatch.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Native Method)
at com.hp.ifc.net.itp.AppItpRequest.localInvoke(Unknown Source)
at com.hp.ifc.net.itp.AppItpRequestHandler.process(Unknown Source)
at com.hp.ifc.net.tcp.AppTcpConnection.processRequest(Unknown Source)
at com.hp.ifc.net.tcp.AppTcpThread.run(Unknown Source)


We use OVSD 4.5 SP20 on HP-UX 11.23, with Java 1.3.


Is someone having an idea ?

PS : I'm French, so sorry for my english.
4 REPLIES
Vasily Kamenev
Acclaimed Contributor.

Re: Cannot connect to and shutdown OVSD

HI
SP20 working on java 1.4.2

Vasily
Guillaume Caron
Contributor.

Re: Cannot connect to and shutdown OVSD

Thanks, I'll try this today.
Guillaume Caron
Contributor.

Re: Cannot connect to and shutdown OVSD

After having try it on a separate test environment, I changed the start script for using Java 1.4, but the problem isn't yet fixed.

Is there another solution ?
Vasily Kamenev
Acclaimed Contributor.

Re: Cannot connect to and shutdown OVSD

Hi
Tune the memory limitations for server.
Admin doc, p.69.

Vasily