Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't select Configuration Items and Services in Service Pages

Highlighted
Joost Herregodt
Occasional Contributor

Can't select Configuration Items and Services in Service Pages

Hi,

I've made an account for the Service Pages. It works fine. But the user can't select a Configuration Item or a Service in the drop down list, because it is empty. (see attachment)

When an support engineer logs in on te service pages, the drop down lists doesn't show alle the CI and services that are insert in the CMDB and SLM.

Does anyone knows a solution for this?

Regards Joost

3 REPLIES
Mark O'Loughlin
Honored Contributor

Re: Can't select Configuration Items and Services in Service Pages

Hi Joost,

for the users to see CI's with an SP account they need to be related to the CI as a user. Try it out. I think this is to limit the ammount of CI's loaded up but is not very usefull if the overhead of maintaining CI relations is quite big.

You could make selecting the CI non mandatory for SP users and have the helpdesk set it when they get the call or have it required on closure of the call perhaps so that somewhere along the line the CI value does get populated
Ruth Porter
Honored Contributor

Re: Can't select Configuration Items and Services in Service Pages

Hi Joost,

Just to add to Mark's answer:

The list of CIs displayed is both where the user is directly related to the CI as a User of it and also where they are related to the Administrator Workgroup of a CI.

For services, I think you only see Services where you receive the service.

Hope this helps

Ruth
http://www.teamultra.net
Joost Herregodt
Occasional Contributor

Re: Can't select Configuration Items and Services in Service Pages

Hi,

Thank you for your help.

Regards Joost
//Add this to "OnDomLoad" event