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Can't install SD 4.5 on Windows 2003 Server.

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Efrain Mejia
Regular Contributor.

Can't install SD 4.5 on Windows 2003 Server.

I am trying to install Service Desk 4.5 on a Windows Server 2003 computer with SP2. When I launch the installer, I get the following message: "The operating system is not adequate for running hp Openview service desk 4.5 application server". Before trying this, I had successfully installed the applicaction on a computer with Windows Server 2003, SP1.

¿Is there any trick to perform the installation?
2 REPLIES
Err_1
Acclaimed Contributor.
Solution

Re: Can't install SD 4.5 on Windows 2003 Server.

Hi Efrain,

Try applying before installation the patch for support for Windows Server 2003.

Download it in this URL:
http://openview.hp.com/ecare/getsupportdoc?docid=SDSK_00036

It contains the installation instructions.

Regrds,
Randall Barrantes
SW Support Delivery Manager
Efrain Mejia
Regular Contributor.

Re: Can't install SD 4.5 on Windows 2003 Server.

Hi Randall,

Thanks a lot! I just tried and it worked smootlhly.

Regards,
Efrain.