Service Desk Practitioners Forum
cancel

Can't create incident in SD4.5 using sd_event.exe

Highlighted
Guddy
Respected Contributor.

Can't create incident in SD4.5 using sd_event.exe

Hi!
I can't create incident from Window's command line using sd_event.exe.
In command line I write:
sd_event.exe -l sd_event.log -s localhost -p 30980 -a
system/servicedesk -x external_event -c incident -m insert
-v description="test 1234" status=s1 event_id=654321
information="my info" impact=2 priority=Low ci=SERVICEDESK
and Erroroccured.
In sd_event_error.log write next:

[EVENT_3812]
VALUE_LIST="username=system#password=servicedesk#mapping=external_event#className=incident#modus=insert#description=test 1234#status=s1#event_id=654321#information=my info#impact=2#priority=Low#ci=SERVICEDESK#"
SERVER=localhost
PORT=30980
CLIENT_ERROR=
LANGUAGE=
TRY=1
LOGFILE=sd_event.log
ERROR_LOGFILE=.\sd_event_error.log
TIMESTAMP= 2/26/2010 09:44:45
SEND=true

What's the problem???
1 REPLY
The Pike
Acclaimed Contributor.

Re: Can't create incident in SD4.5 using sd_event.exe

No clue. I used the exact same command (only changed the CI value) and it worked like a charm.