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Can't bring up Server Settings Editor after SD installation

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Andres_13
Frequent Visitor

Can't bring up Server Settings Editor after SD installation

Hi all,

I`ve succesfull installed SD 4.5 on HP-UX 11.00 Server and when i try to run
/opt/OV/sd/server/bin/sd_serversettingseditor
i just get next message:
"Unable to show the server settings editor.
On UNIX make sure the display property is set correct."

... and that is extrange because i`m trying from server console as root.

So... can any of you give me a clue?
5 REPLIES
Jonathon Druce
Honored Contributor
Solution

Re: Can't bring up Server Settings Editor after SD installation

Not sure about Unix but I have seen a similar message on a Windows box. Try deleting (after backing it up) the server_settings.xml which on a windows box is found at C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\server - not sure wher on a HP_UX server.
Andres_13
Frequent Visitor

Re: Can't bring up Server Settings Editor after SD installation

Thanks for your help, but i still cannot execute this program, i think maybe this can be a patch problem, however i cannot determine the correct way to avoid this issue. Hope somebody can help me.

Thanks & regards
Vasily Aksenov
Esteemed Contributor

Re: Can't bring up Server Settings Editor after SD installation

i also had such problem on windows - after some reboots it disappeared
PSR
Occasional Contributor

Re: Can't bring up Server Settings Editor after SD installation

Hi,
check the following things
1)
#echo $DISPLAY

if the output of the command is showing an ip address or hostname of some other system then set the DISPLAY by

# export DISPLAY=:0.0

2) I have seen this error on Windows the problem was JRE was not installed or the path for JRE is not set properly.

Hope this helps.

Thanks.
Andres_13
Frequent Visitor

Re: Can't bring up Server Settings Editor after SD installation

...
//Add this to "OnDomLoad" event