Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't Send mail ! Email Address Field is blank.

Highlighted
Surabhi Srivast
Super Collector

Can't Send mail ! Email Address Field is blank.

Hi,
I have enabled ticket logging through Outlook using SCAuto. Few users are able to log ticket but few of them are getting error as "Can't send mail!! Email address field is blank".

I checked the coding but according to me either this error should come to everyone or to none. No idea why its coming to few of them !!!

Is it specific to Outlook related setting?? Please advise.

Thanks,
Surabhi
//Add this to "OnDomLoad" event