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Can't Send mail ! Email Address Field is blank.

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Surabhi Srivast
Trusted Contributor.

Can't Send mail ! Email Address Field is blank.

Hi,
I have enabled ticket logging through Outlook using SCAuto. Few users are able to log ticket but few of them are getting error as "Can't send mail!! Email address field is blank".

I checked the coding but according to me either this error should come to everyone or to none. No idea why its coming to few of them !!!

Is it specific to Outlook related setting?? Please advise.

Thanks,
Surabhi