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Can not open an attachment from remote location

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Roman Peralta
Super Contributor.

Can not open an attachment from remote location

I have a person that conect to my company by VPN connection and whe he tried to open the attchament the Service Desk diaplay Error: timeout, or when i change the parameter on my administrator console to the name of server the message change with: Error: "name_server"
what happen?
Thanks
3 REPLIES
Mathias Byrö
Respected Contributor.

Re: Can not open an attachment from remote location

Hi!

Have you opened port 21 in your firewall for the VPN connection (used for attachments in SD)?

/Mathias
Roman Peralta
Super Contributor.

Re: Can not open an attachment from remote location

Thanks, The person how manage the network opened the port yesterday.
Roman Peralta
Super Contributor.

Re: Can not open an attachment from remote location

the solution is opning the port 21 on VPN