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Can i have a pop up when the incidents related to a problem are closed?

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Fenny_1
Collector

Can i have a pop up when the incidents related to a problem are closed?

Hi,

I am using SD5.1 patch 10 installation on windows 2003 ent edition.

I want a popup to be generated when an incident related to problem is closed.

Waiting for your feedback
1 REPLY
The Pike
Honored Contributor

Re: Can i have a pop up when the incidents related to a problem are closed?

In SD4.5 there is banner.exe which you can use to get such pop-up, run from a DB or UI Rule. I am not sure if the same or an equivalent exists in SD5.10.

Not sure if you can add a condition to only execute when the closed incident is related to a problem but it's worth trying.

Do not forget to assign points for the guidance.

The Pike
//Add this to "OnDomLoad" event