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Can Service desk 5.1 be clustered?

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rashid musoke
Regular Collector

Can Service desk 5.1 be clustered?

We are about to upgrade our service desk 4.5 to 5.1, but we would also like place the system on our microsoft cluster. Can service desk 5.1 be clustered?
6 REPLIES
David Borojevic
Frequent Visitor

Re: Can Service desk 5.1 be clustered?

I'm sure the SQL backend can be clustered - we currently have our 4.5 db on a MS SQL cluster. But I doubt you would put the Service Desk Server application on a cluter - you shouldn't need to because you can have multiple application servers anyway so clustering is not needed?

Cheers
rashid musoke
Regular Collector

Re: Can Service desk 5.1 be clustered?

Thanks for the SQL information, but what I really need to know is if the application server itself can be clustered as we are looking for our cluster fail-over capabilities to also include hp openview service desk.
Ashly A K
Honored Contributor

Re: Can Service desk 5.1 be clustered?

Hi,

You can do NLB. It will work greate. I am not sure about any ther clustering.
-Ashly
http://www.geocities.com/helponhpopenview

Re: Can Service desk 5.1 be clustered?

Hi Rashid,

just a theory as I didn't have an opportunity to try it - you can create an IP address as a cluster resource and let your users use this IP to connect to your SD server. Then, make sure you'll have "Join multiple servers" option selected in SD "Server Configuration" serving as a load balance and as a failover.

Hope this helps,

Ondra
Raghunathan Tik
Frequent Visitor

Re: Can Service desk 5.1 be clustered?

Hi Rashid,

You may check the attached document to have a fair idea on load balancing.

Raman
Ashly A K
Honored Contributor

Re: Can Service desk 5.1 be clustered?

hi!

We are using SD under NLB and there are no issues.

-Ashly
http://www.geocities.com/helponhpopenview
//Add this to "OnDomLoad" event