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Can Service Desk update open tickets via email?

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John Chalker
Valued Contributor.

Can Service Desk update open tickets via email?

We have SD 4.5 SP15 and would like to explore the ability to update ticket information via email. Is this even possible? Are there any pitfalls? Any advise would greatly be appreciated.

Thanks
1 REPLY
John Chalker
Valued Contributor.

Re: Can Service Desk update open tickets via email?

If I just read the help document I would have discovered this

:o)