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Can I filter calls by category of given period

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vadher.vijay
Trusted Contributor.

Can I filter calls by category of given period

Dear All

We are using Hp OV 4.5 service desk application and I want to filter service calls by category for given period.

Actually my manager ask me to submit report as attached formate but I dont know how to filter these calls for give time period.

Kindly help me !
3 REPLIES
Sam decosta
Outstanding Contributor.

Re: Can I filter calls by category of given period

Hi Vijay,

Create a view and in filter give registration created between your time period.

and group by category.

Thanks,
Avinash
vadher.vijay
Trusted Contributor.

Re: Can I filter calls by category of given period

tanks dear its working for me

Vijay
Sam decosta
Outstanding Contributor.

Re: Can I filter calls by category of given period

If worked...Pls assign the points :)

Thanks,
Avinash