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Caller & Oragnization Details are not reflected in Service Call

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Adeel Mehmood
Respected Contributor.

Caller & Oragnization Details are not reflected in Service Call

Hi,

we are using SD 4.5 with SP17.A few of our users are facing this problem that when ever they register a Service call via Service Pages . these Fields doesnot reflect on Service call .i.e. Oragnization Detail & Caller Name .
please guide .

thx
Adeel Mehmood
3 REPLIES
Rajesh Nair
Outstanding Contributor.
Solution

Re: Caller & Oragnization Details are not reflected in Service Call

Hi Adeel,

Have you checked in the person record in person database if the mentioned fields are filled-up ?

Regards

Rajesh
Bhuvnesh
Honored Contributor.

Re: Caller & Oragnization Details are not reflected in Service Call

Hi Adeel,
As Rajesh pointed out, you should ensure that each service page account is mapped to a Person record. Person and Organization name should be specified in this Person record.
Regards,
Bhuvnesh
Adeel Mehmood
Respected Contributor.

Re: Caller & Oragnization Details are not reflected in Service Call

The problem solved by mapping the proper SP Accont with Person Page.

thx
Adeel Mehmood