Caller & Oragnization Details are not reflected in Service Call
we are using SD 4.5 with SP17.A few of our users are facing this problem that when ever they register a Service call via Service Pages . these Fields doesnot reflect on Service call .i.e. Oragnization Detail & Caller Name . please guide .
Re: Caller & Oragnization Details are not reflected in Service Call
Hi Adeel, As Rajesh pointed out, you should ensure that each service page account is mapped to a Person record. Person and Organization name should be specified in this Person record. Regards, Bhuvnesh