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Call ID getting disappeared

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Harini.G
Honored Contributor.

Call ID getting disappeared

Hi All,

Finding one strange issue like call ID disappearing from the report.

TO brief the issue ,when a service call report is pulled we are unable to trace some calls in it rather we can find them my keying the call id's manually.

Can some one help in understanding this confusion.

Regards
Anitha
1 REPLY
dhaval parekh
Valued Contributor.

Re: Call ID getting disappeared

hey anita , what reporting tool are you talkin abt , is it ur customised 1 or the inbuilt reporting that exists. Check out if you have entered any filter while extrcting the report view