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Calculating time spent on open Service Calls (SD45)

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Tore Skåra
Frequent Contributor.

Calculating time spent on open Service Calls (SD45)

Hi.

I would like to calculate the time spent on open Service Calls, from time registered to "present time". These are Service Calls that are not Closed and not bound to a particular Status. I want to make this information available in a view (column).

If a Service Call is registered, the "Registration Created" or "Actual Start" time is set. I would like to calculate the real-time, running time of any Service Call that are not Closed.

I've read through numerous posts on the forum, but all are related to duration, from time registered to time closed.

Regards
Tore
1 REPLY
Jonathon Druce
Acclaimed Contributor.

Re: Calculating time spent on open Service Calls (SD45)

What you are after is not calculated by SD 4.5 and it is not possible to create this value without doing major hacks.