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Calculating Duration of the Open Call

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Harini.G
Collector

Calculating Duration of the Open Call

Hi,

Working on SD4.5 with SP4.

I need to set up a duration field which will calculate the time a call, i.e, Registered date minus system date.

Pls advise.

Regards
Harini.G
4 REPLIES
Elias Abboud
Honored Contributor

Re: Calculating Duration of the Open Call

you will need to setup a database rule for that. whenever a call is created/modified you can calculate the duration field.

I know for sure that this is feasible on SD 5.X

I do not know though if this was available on the SD 4.5
If you can't solve it, post it :)
Sandeshp_1
Member

Re: Calculating Duration of the Open Call

Hi Harini,

I know in SD 5.x the duration field is by default there. Only thing u have to do to enable in table view. (To add the attribute of Total Duration field in user roles option).
Hope same thing will be there in SD 4.5.




Naveen kesari_1
Collector

Re: Calculating Duration of the Open Call

Yes same thing is htere SD 4.5 and you can do it esyly.



Thanks,
Naveen Kumar





Be Positive
-=R=-
Frequent Visitor

Re: Calculating Duration of the Open Call

The next step in this story is asking how many business hours were in that duration. If you can survive that question without slitting your wrists, let me know.
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