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CMDB - Advanced Find Error

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Marcela Miguel
Outstanding Contributor.

CMDB - Advanced Find Error

Hellow, Fellows!

When my analyst tried to research a CI per Name1 on the Advanced Find appears a error.

I effected "Purge cache is on it" but the same error returns.

Please, check my screenshot.

Regards,

Marcela.
2 REPLIES
Chris Bailey_3
Outstanding Contributor.
Solution

Re: CMDB - Advanced Find Error

Hi Marcela,

Try renaming the "views.dat" file on the client pc to "views.old" to make a backup of it. You can find the file at "C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\client\data\" and at "C:\Documents and Settings\[name of user]\Application Data\Hewlett-Packard\OpenView\Service Desk". Once you've re-named those, re-login to Service Desk. The views.dat should be re-created, and you might have better luck with that search. If not, you can rename the views.old back to views.dat to restore it.

The other .dat files in those directories might also be the source of the problem. You can try backing them up in the same way if getting rid of the views.dat doesn't fix the problem.

Thanks,
Chris
Marcela Miguel
Outstanding Contributor.

Re: CMDB - Advanced Find Error

Chris, hey!

Thank you for your help.

Regards,

Marcela.