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CIs and CI Users Mapping

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Badrinath H K
Honored Contributor.

CIs and CI Users Mapping

I am trying to relate CI (Desktops) to Person record as Users of CI.

I have already got CI's and Persons on my database but I want to map the Persons (users) of the respective CIs using Data Exchange.

I have a Excel file which has this mapping and i am able to export it as XML (attached the same). But I am failing to get my Import Mapping right.

Any Help ????

Regards,
Badri
2 REPLIES
Alok Shrotri
Honored Contributor.
Solution

Re: CIs and CI Users Mapping

Hi Badri,
Please make one more Data Exchange task for CI USER Relationship.
From the XLS you have, export CI's Unique Key & CI User's(Person) Unique Key.

For Import, while making new mapping, use CI User as Item type. Create a new template category under CI and create a default template for CI User.
Map both CI and User in Import Mapping and Import.

Hope this helps.
Cheers,
Alok
Badrinath H K
Honored Contributor.

Re: CIs and CI Users Mapping

Problem resolved....