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CI ???

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jacksmith
Occasional Advisor

CI ???

Dear all,
am new in service desk am just wondaring how can i export all the CI's from the old service desk to the new service desk that i am preparing.
is there is any document regarding this ??if there is kindly send it or send the link to me.

3 REPLIES
Eng.NM
Member
Solution

Re: CI ???

Hello

you can export all the CI details to an XML file, then in SD 5 you can Import these data in data exchange feature, just point to that XML file and make the proper mapping.

hope this could help
jacksmith
Occasional Advisor

Re: CI ???

thx a lots for your replying but kindly can you show me or just give me breif how i can make it?
Mark O'Loughlin
Honored Contributor

Re: CI ???

hI,

Do you have the data exchange guide. The provides details on how to export data and import data.

If you go to this URL and look under ServiceDesk and the appropiate version and op sys you shoud find the data exchange guide.

http://support.openview.hp.com/selfsolve/manuals
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