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CI upload issue (multiple organisations with same name)

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amitguptadel
Trusted Contributor.

CI upload issue (multiple organisations with same name)

I am getting problem while importing the CI items. Log shows "More than one item found for the attribute Owner Organisation". I found out that 2 oganisations are created with the same name. I can't delete duplicate organisations. I have made duplicate organisations inactive but still i am getting the same "more than one item found" error. Any way of uploading CI items.
3 REPLIES
The Pike
Acclaimed Contributor.

Re: CI upload issue (multiple organisations with same name)

Work around it. Rename the duplicate organization.

Points are welcome.

The Pike
Ken Briscoe
Acclaimed Contributor.

Re: CI upload issue (multiple organisations with same name)

Alternatively, use some other field on the ORg record that is unique (eg Name instead of Search Code), or create a custom field like "ORG ID" and load a unique value into this for each Org. Then in the source data use this ORG ID (or Name if unique) and link to this field in the import mapping.

Very bad practice to have duplicate org names anyway - how does anyone know which record is which?
My email is kenilian@bigpond.com.au
amitguptadel
Trusted Contributor.

Re: CI upload issue (multiple organisations with same name)

Dear Pike,

Thanks. That i already did and uploaded the CIs but i am asking for future as this time i have only 93 CIs for this but in future it can be 1000 CIs like this and i can not change organisation name for every CI.