Hi, We have HPSD 4.5 SP25. I'm trying to upload CI relationships to the existing CIs using DE. It finds 'CI from', puts 'Connected' into the 'CI Relation type' field, but when tries to search 'CI to' SearchCode, throws error, found multiple items. Upon investigating I found we have CIs named e.g ABC01 & ABC010, ABC011 as well. That's the reason it throws error like that. What to do? I have 1000s of records to be updated, pls help.
As for workaround you can use advanced mass update to change SearchCode of all CI's from "ABC01" to something more long "ABC01-100". Then use your Data Exchange. After this you can change your SearchCode names back to original state.