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CI form disable

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Ruby 1
Regular Contributor.

CI form disable

System Handle is sd 4.5 ON WINDOWS PLATFORM.

We want to disable CI form all users if status of CI is set with "Scrap".


Please suggest.

Regards,
Priyanka
14 REPLIES
Sam decosta
Outstanding Contributor.

Re: CI form disable

Hi Priyanaka,

Create a folder under codes->general

You can craete a DB rule to move the CI's folder to new folder when status is set to scrap.

Go to security->Access->Role->CI-> and give read only access under new folder.

Thanks,
Avinash
The Pike
Acclaimed Contributor.

Re: CI form disable

Avinash,
Your suggested solution requires extra work which may be tedious if there are many CIs and many Roles, plus, it's not really what Priyanka is asking about.

Priyanka,
You can use the 'Status Access' option under Roles to restrict user access to Configuration Items but you need to make sure 'Scrap' is not in-between the range of 'editing' Status codes. Check code Ordering.

Do not forget to assign points for the contribution.
http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Hope this helps!

The Pike
Sam decosta
Outstanding Contributor.

Re: CI form disable

Hi Pike,

Thanks for correction but my solution does not have any relation with no. of CIs also status access also needs to be done in all the roles :)

Thanks,
Avinash
The Pike
Acclaimed Contributor.

Re: CI form disable

Oh but it does have a lot to do with the number of CIs if one considers existing CIs that are already in Scrap status and user access needs to be restricted to those as well.

The Pike
Err_1
Acclaimed Contributor.

Re: CI form disable

Hello,

As The Pike recommended, I believe that using Status Entitlement will be a more simple approach.

Regards;
Randall Barrantes
SW Support Delivery Manager
Ruby 1
Regular Contributor.

Re: CI form disable

Hi Avinash,

Requirement is fulfilling but we can not change folder.
Ruby 1
Regular Contributor.

Re: CI form disable

Hi Avinash,

Requirement is fulfilling but we can not change folder.

Regards,
Priyanka
Sam decosta
Outstanding Contributor.

Re: CI form disable

Hi Priyanka,

Use the solution provided by Pike...it will be more efficient.

Thanks,
Avinash
mathur
Respected Contributor.

Re: CI form disable

HI,

I am a colleague of Priyanka (Ruby).

Actual Requirement: We have support team which has right to modify status and set it to scarp. But we want to put restriction opn them to modify any record in CI once status is set to "SCRAP".

So if we go by the solution provided by Pike using Status Entitlement, by this support team will not have access on "SCRAP" status which means they won't be able to see this status in their status field. which we don't want as they are required to set status to "SCRAP".

Please suggest.


Regards,
Mathur
Sam decosta
Outstanding Contributor.

Re: CI form disable

Hi Mathur,

In this case my ssolution will worrk.

Create a folder under codes->general

You can create a DB rule to move the CI's folder to new folder when status is set to scrap.

Go to security->Access->Role->CI-> and give read only access under new folder.

by this they will be able to set the status to Scrap but once ot is moved to scrap.they will not be able to modify.

Thanks,
Avinash Shrivastava
Ruby 1
Regular Contributor.

Re: CI form disable

Hi Avinash,

we can not change folder because our SD console is location specific.it is working in Chennai and in noida also.For noida users folder set to noida so that they can see noida CI's.for chennai folder set to Chennai.if we changes the folder as specified by you.
All user will see CI's of chennai as well of Noida.

Cheers,
Priyanka
Sam decosta
Outstanding Contributor.

Re: CI form disable

Hi Ruby,

Then you can create two new folders
1). Chennai Scrap
2). Noida scrap

Configure chennai scrap access similar to chennai folder, only restrict from modify CI
and Configure noida scrap access similar to noida folder, only restrict from modify CI.

now create two DB rules.
1). When service call is modified
Status is Scrap
And
folder is chennai
Action : folder set to Chennai Scrap

2). When service call is modified
Status is Scrap
And
folder is Noida
Action : folder set to Noida Scrap

Hope this will work.

Thanks,
Avinash

Ruby 1
Regular Contributor.

Re: CI form disable

Hi avinash,

Thanks..

It's working.

Regards,
Priyanka
Sam decosta
Outstanding Contributor.
Solution

Re: CI form disable

If working fine...please assign the points :)