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CI field in a Problem form

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Bo Pyskow
Super Contributor.

CI field in a Problem form

I want a field from a CI form to be shown in a Problem Record:
We are using a problem form for Knowledge bases and knows errors.
Its a field that shows what System the CI belongs to.
And i need in Problemrecords in order to make knowledge base reviews

Can that be done.
11 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: CI field in a Problem form

Hello Bo,

It can be done. I assume that you are using the custom ci field on problem. Activate a custom text field on the problem.

Then create a rule that when ci is not empty to copy the value of the ci field to the problem's custom field.
menes fhtagn
Bo Pyskow
Super Contributor.

Re: CI field in a Problem form

I have done something like this in the Database Rules for Problems. And i have created a custom Text field and added it to the form. The field is called Sustem.

When problem is created
where Configuration Item (*) is anything
System Field (Update Data) System set to [Configuration Item System]

But it doesnt work. Please help
George M. Meneg
Acclaimed Contributor.

Re: CI field in a Problem form

Hello Bo,

What's your version of OVSD? There are some problems regarding updating from/to related item fields and supposedly are fixed in SP23 that is due to this month.
menes fhtagn
Bo Pyskow
Super Contributor.

Re: CI field in a Problem form

i have 4.5 SP 17
Jonathon Druce
Acclaimed Contributor.

Re: CI field in a Problem form

What are the custom fields on the CI and Problem - both same type? Your rule is on create only is that what you meant. I just tried it on SP 16 and it works.
Bo Pyskow
Super Contributor.

Re: CI field in a Problem form

No, i want it on all existing records as well...not only create.
I have checked the fields. And they where not the same. I have corrected that, but i simply cant that rule to work...:-(
Jonathon Druce
Acclaimed Contributor.

Re: CI field in a Problem form

Can you post the exact rule here so we can have a look at it? (Better in English than Danish)
Bo Pyskow
Super Contributor.

Re: CI field in a Problem form

When problem is created
where Configuration Item (*) is anything
System Field (Update Data) Configuration Item;System set to [System]

Here u have it in english...:-)...bare in mind im a totally noob on database rules...
Bo Pyskow
Super Contributor.

Re: CI field in a Problem form

anyone ?
Alok Shrotri
Honored Contributor.

Re: CI field in a Problem form

I think this should be opposite of what you have in your DB rule.

You have 'Configuration Item;System set to [System]
'

But it should be '[System] set to Configuration item;System'

Cheers,
Alok
Bo Pyskow
Super Contributor.

Re: CI field in a Problem form

Hmmm...no, doesnt work...:-(...