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CI and SLM module

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SDSKonline
Respected Contributor.

CI and SLM module

Hi,

My SD5 trial licence has just expired. I installed my permanent licenses which include Heldesk Management and Change Management, plus user licenses.

Now I'm facing a problem I didn't have. My SD5 lost it's SLM module (default during trial) and my CIs seem to keep some sort of relation with Service Levels. Now I can create CIs, edit CIs, but when I try to delete a CI I get the following error:

"Query Builder can not join tables rep_sorted_attribute [428671015] and 281478426132585

Check relations between rep_sorted_attribute and cdm_service_cis and on primary key. in method createSimpleJoinTable"

Checking my DB, cdm_service_cis is empty, but it was also empty before installing my permanent licenses.

Any thoughs on this? Is this a known error?

Thanks in advance!
3 REPLIES
Zoltan Molnar_1
Super Contributor.

Re: CI and SLM module

Hi
I have the same problem. Anybody find the solution? What do you do SDSKonline?
Thanks in advance
André Miranda
Trusted Contributor.

Re: CI and SLM module

Hi,

This is SDSKonline with a new login...

The problem ended after upgrading to SD5 SP1. If you check the changes list of SP1, the last one is exactly the one I reported above.
Zoltan Molnar_1
Super Contributor.

Re: CI and SLM module

Thank You for your answer.