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CI Attachments SD 4.5 SP 30

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Micheal Y
Trusted Contributor.

CI Attachments SD 4.5 SP 30

We're currently using Service Desk 4.5 SP 30 and find ourselves in a situation where we need to export all of our Hard/Software CI's. We'd like to do this with history attached, but, more importantly, we need to do it with the attachments intact. Does anyone know of a good way to do this?

Thanks!
3 REPLIES
The Pike
Acclaimed Contributor.

Re: CI Attachments SD 4.5 SP 30

Export to where? Service Manager?

Remember, an attachment in Service Desk is nothing but a softlink to the actual file in the FTP server.

Have a look here:
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1400034

Points are welcome.

The Pike
Micheal Y
Trusted Contributor.

Re: CI Attachments SD 4.5 SP 30

Thanks, The Pike.

We're actually moving to a new system entirely. The powers that be took one look at Service Manager and ran for the hills. I think we have what we need now, though.

Thanks again!
Micheal Y
Trusted Contributor.

Re: CI Attachments SD 4.5 SP 30

Found a solution through discussions with our consultants.