Hi, all! I would like to change a default option in SD, but I don't know how to do it. I have realated a cofiguration item to a workorder. I look at this relation in the workorder's 'CIs/Outage' page. If I click the modify button, I want in the popup window the "Ci Affected By Outage" option to be default. Can I do it anyway? Could you help me? Fhanks!
You need to set this in a template. Go to Tools>System>Data>Templates> Configuration Item on a work order and set up a template with the "Ci Affected By Outage" set to Yes and tick (check) the default template box.