Service Desk Practitioners Forum

Business Objects 6.5 with HPSD 5.1

Regular Contributor.

Business Objects 6.5 with HPSD 5.1

Any one knows how to make reports in BO thru HPSD.

What are the configuration steps and what kind of reports can be generated.
Ivan Sakharov
Honored Contributor.

Re: Business Objects 6.5 with HPSD 5.1

You can start by creating reports in Crystal Reports tool and then publish them to the web platform of BO.

As a source of data for your reports you can use tables and views of Data Base (SQL Server or Oracle) of Service Desk directly.

If you are not friendly with sql scripting use predefined Views in SD DB. I dont know their names in SD 5.1, but in SD 4.5 they are called v_service_call, v_person, v_organization etc