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Blocked Configuration Item In Service Pages.

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Venkatesha_1
Outstanding Contributor.

Blocked Configuration Item In Service Pages.

Hi,

I have Service Desk 4.5 with SP 14 for Service Pages.

in New Service Call Creation of Service Pages, the Configuration Item drop down box displays all the CI's including blocked & inactive.

How to list out only the CI's that are in Active state.

Regards
Venkatesha
1 REPLY
Jonathon Druce
Acclaimed Contributor.

Re: Blocked Configuration Item In Service Pages.

The CI's listed should only be those that the logged in person is a current user of. Break that link at they should not appear (unless someone has modified the jsp code). The next question is can you do this via rules - I don't think so.