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Block Resolved to Owned Status of incidents

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Maheswari
Respected Contributor.

Block Resolved to Owned Status of incidents

NNM is configured to automatically raise and resolve incidents in Service Desk. The order of incidents is Registered to Assigned to Owned to Resolved to Closed. What happens is NNM closes a call, but a SD personnel parallely tries to take ownership of the call. Makes the incident to reverse flow, Resolved to Owned. How to stop this?